The guarantee in one paragraph
Say AirnTV will not run on your equipment and our support team cannot get it going. Request a refund inside 7 days of activation and the whole payment comes back to you. Any plan length and any screen count is covered, provided it is your first order with us. Most people who watch a game on the no-card free trial first never need to claim at all.
Why it exists
A huge live lineup is worth nothing if the stream refuses to start at kickoff in your living room. The guarantee shifts that risk off your shoulders and onto ours. Combine it with a card-free trial and plans that stop on their own, and you should never be stuck paying for a service that does not work for you.
When you get your money back
No stream plays at all, live or on demand, on a supported device, even though you followed the setup guide for your device and tried each fix our team offered.
Buffering stays severe after we switched your server and went through the player and decoder settings together.
A channel listed on this site on the day you bought will not play on your login.
When a refund is not possible
The Service performs as promised and you just do not want it anymore, or the request comes in after day 7.
A certain game, league or pay-per-view event is not on, since each channel's programming depends on that broadcaster's rights. Our sports hub covers this, and the trial is the place to confirm your channels.
A specific movie, show, season, subtitle option or soundtrack is absent or was taken down. Catalogs shift with licensing, and the trial gives you time to look first.
You expected 4K but the source only sends HD, or your own TV, device or broadband falls short of 4K.
The fault lies on your side of the line: your broadband, a block put in place by your provider, or a device we do not support. Our team will help anyway.
We shut the account after finding its login shared in public or resold, which the terms forbid.
Making a claim
Open a WhatsApp chat with +44 7451 256085, give your username and describe the fault in two or three lines. Refunds are only handled in that chat, as there is no published email address.
Allow our team one go at fixing it first; a single conversation sorts out most faults. If the problem remains, the refund lands on the card or account you used to pay within 5 business days.
Second and later orders
Only your very first purchase is protected. Any order after that is final, because the Service has already shown you how it runs at home. Plans never renew by themselves, so a later order happens only when you decide to buy again, at whatever the current pricing is that day. Unused days on any plan are not refunded pro rata. Anything not covered here falls under the AirnTV terms of service.
Still have a question after reading? AirnTV answers on WhatsApp +44 7451 256085, or you can write to the team from the AirnTV contact form.